Privacy Policy & Terms of Use

Fulfillment Process Group LLC — Phoenix, Arizona — Last updated: July 2026

Privacy Policy

Information we collect. When you submit a form on this site — such as an engagement application or scorecard request — we collect the information you provide: your name, email address, phone number, and details about your business. Our hosting provider also collects standard server log data (such as IP address, browser type, and pages visited) as part of ordinary website operation.

How we use it. We use the information you provide to respond to your inquiry, deliver resources you request, evaluate engagement fit, provide our services, and send relevant follow-up communications. Every marketing email we send includes a working unsubscribe option, and we honor opt-outs promptly.

How it's shared. We do not sell, rent, or trade your personal information. We share it only with the service providers that make this site work — including Formspree, which processes our form submissions, and our email and hosting providers — and where required by law. Those providers process your information on our behalf under their own privacy commitments.

Retention and removal. We keep your information as long as needed for the purposes above. To request access to, correction of, or deletion of your information, email info@fulfillmentprocessgroup.com and we will respond promptly.

Cookies and analytics. This site is a static website and does not set marketing cookies. Fonts are served by Google Fonts, which may receive standard request data. If we add basic analytics in the future, this policy will be updated to reflect it.

Confidentiality by design. Discretion is part of our work. Information you share about your business — in a form, a consultation, or an engagement — is treated as confidential and is never used in our marketing without your written consent.

Other sites. This site links to external sites, including whytheychooseyou.com. Their privacy practices are their own; review their policies separately.

Audience. Our services and this website are directed to businesses and business professionals, not to individuals under 18.

Security. We use reasonable measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Terms of Use

Informational content. The content on this site — including principles, case stories, diagnostics, and the scorecard — is provided for general informational purposes. It is not business, legal, financial, or professional advice for your specific situation, and no professional relationship is formed by using this site. Engagements with the firm are governed exclusively by a signed services agreement.

No guarantee of results. Outcomes described on this site reflect specific engagements under specific conditions. Every business is different, and the firm does not guarantee particular results.

Intellectual property. All content, marks, methodologies, and materials on this site — including the Fulfillment Process Group name and phoenix marks and the Why They Choose You™ name — are the property of Fulfillment Process Group LLC and may not be reproduced or used without written permission.

Limitation of liability. To the fullest extent permitted by law, Fulfillment Process Group LLC is not liable for damages arising from your use of this site or reliance on its content.

Governing law. These terms are governed by the laws of the State of Arizona. We may update this page from time to time; the date above reflects the latest revision.

Questions? Contact us at info@fulfillmentprocessgroup.com.